We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and full amount refund.
To be eligible for return and refund, your item must be in the same condition that you received it, new, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return and refund, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Read the content below to get additional information on our Refund and Return Policy.
You can always contact us for any return questions at email@example.com.
DAMAGES AND ISSUES
If your item is found faulty and upon verification from Trendepic that the item is:
- Faulty or broken after use - Manufacturing defect
- Wrong item delivered - Delivered item differs from ordered items
- Damaged on arrival - Damage causing the item to not fulfill its purpose.
You are eligible for a full refund within 30 days and Trendepic will bare the actual cost of return shipping to get the item shipped back to us.
FOR CUSTOMER REMORSE
Meanwhile, if the reason you initiate a return and refund is that you purchased the wrong item, wrong size, and variant or you just no longer want the item, you will need to bare the actual cost of return shipping to get the item shipped back to us and in order to get back a full refund.
EXCEPTIONS / NON-RETURNABLE ITEMS
All of our products are eligible for a return under the circumstances where your situation fits our criteria and policy for a return and refund.
Recalling or exchanging packages and canceling orders is not possible after the order has been processed and shipped. If you changed your mind and you intend to change the item's colors or sizes etc, you have to let us know before your order has been processed and shipped.
What does "order has been processed" mean?
When you receive a shipping confirmation email along with a tracking number from our team, it means that your order has already been fulfilled, processed, and shipped. If the order has been processed, any recalling, exchanging, and canceling items will not be allowed.
What happens if my items never arrived?
If your item has not arrived after the given shipment timeframe, please contact our Customer Service Specialist Team here.
Please provide the following information so that our team can get back to you as soon as possible:
- E-mail us at firstname.lastname@example.org with the subject: Item never arrived
- Your full name and Order ID
Here's the full procedure on how Trendepic's Customer Service Specialist team will handle this case.
- You may find your Order ID from the Order Confirmation Email / Order Shipping Details Email that we sent to you.
- Once Trendepic received a query from you, we would be able to retrieve your record from our system based on the information you gave us.
- We will undergo an investigation with the Courier Service Provider to get an update regarding your order delivery status.
There will only be 2 possible outcomes from the investigation which are:
1. Your parcel is either still in Pre-shipment, In-transit or it is still on its way to your destination (After the given timeframe for shipping).
Solution for Outcome 1
We will get back to you and let you know the item's current delivery status. If there's a delay in shipment, we will provide you with an estimation of how long the delay will take. From there, we will discuss if you're okay to wait a little bit longer or else, we will make a full refund back to you without further questions asked.
2. In rare cases, your parcel is lost.
Solution for Outcome 2
We will provide you with a full refund without further questions being asked. We will notify you once again after making the refund. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Initiating a refund after receiving your order
You are eligible for a full refund within 30 days of receiving the item and Trendepic will bare the actual cost of return shipping to get the item shipped back to us if your item is found faulty and upon verification from Trendepic that the item is:
- Faulty or broken after use - manufacturing defect
- Wrong item delivered - delivered item differs from ordered items
- Damaged on arrival - damage causing the item to not fulfill its purpose
How to initiate a return?
If for any specific reasons you do need to return something to us, follow the complete steps below to initiate a return:
1. Drop us a query here with information such as below:
- Your full name
- Order ID. (i.e. #TEXXXX)
- Reason for return.
2. Provide us information such as a receipt, invoice, video, and images as proof if it's applicable for any of the reasons stated below:
- Damaged on arrival
- Faulty manufacturing or broken after use
- It is a wrong product, size, color, or variants
3. Once we received your query, we will investigate and get back to you within 24-48 hours.
4. Within the next 24-48 hours, after our internal team has reviewed your query and information and if it is successfully approved, our team will provide you 2 choices:
- You are eligible for a full refund, under the circumstances where you need to return the item back to us.
- We will replace and deliver a brand new item to your doorstep, under the circumstances where you need to return the item back to us.
5. Whether you wish to get a full refund or item replaced, please take note that:
In order to do a return, you have to return the item within 30 days of receiving the item, not purchase day. We charge no restocking fees.
Additionally, Trendepic will bare the actual cost of return shipping. Please ensure that you return the item as per how you received it with box and inner packaging. Please ensure to carefully follow label instructions, as failing to do so can result in damage to the item which is not covered by our Refund Policy.
6. After you get the item shipped back to our warehouse address, kindly scan, screenshot or capture the receipt for us to confirm that the item has been shipped by you.
7. Once we received the returned item, we will proceed to take action accordingly as per choices made by you stated at (Point 4.)
You can always contact us here if you are unsure of anything. Our Customer Service Specialist Team is here to help.
Important tips to take note of:
In order to do a return or refund, you have to return the item within 30 days of receiving the item. We charge no restocking fees.
Please ensure that you return the item as per how you received it with box and inner packaging. Failing to do so can result in damage to the item which is not covered by our Refund Policy.
The refund policy is based on the day upon receiving the item. Not purchase day.
1. HOW CAN I CANCEL AN ORDER?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email email@example.com and we’ll help find an alternative solution.
2. I ACCIDENTALLY CANCELED MY ORDER, CAN I RESUME IT?
If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email firstname.lastname@example.org if you have any questions — we’re here to help.
3. I CANCELED MY ORDER, BUT I’M NOT SURE IT WENT THROUGH. CAN YOU CONFIRM IT HAS BEEN CANCELED?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at email@example.com (and include your original #order number) and we’ll take a look!
4. I DON’T SEE THE OPTION TO SELF-CANCEL! HOW CAN I CANCEL MY ORDER?
If you’ve placed an order that contains a gift card, please email firstname.lastname@example.org as soon as possible (including your # order number and cancel/change request) and we can help.