Product Description
Gain more energy, feel calm, and rest with the Portable Humidifier and Air Purifier all in one!
The Portable Humidifier Air Purifier makes clean air easy for people who worry about the air quality in their homes. This compact device promotes healthy and easy breathing by optimal humidifying and ionizing the air around you. Incorporating a humidifier into your daily life has countless benefits to your health.
Our humidifier helps alleviate allergy symptoms, prevent cold and flu symptoms, kill bacteria and viruses and eliminate irritating conditions like congestion and sinusitis. By increasing the humidity of the air, this device also helps increase focus, improve mood, and make you feel energetic and refreshed.
One of the other benefits of the constant use of the Portable Humidifier is its effectiveness in dealing with dry skin, nose, lips, and throat. By improving the humidity of the environment we find ourselves in, we make the air less aggressive to the body. It’s the perfect addition to your beauty regimen and can help you nourish and moisturize your skin.
The Portable Air Purifier comes in a simple, elegant tri-color design that is cool to look at and has a warm and romantic light. The diffuser produces a cool mist while removing bad odors and smells and adding a delightful aroma. The sensitive touch button helps you quickly change the working modes of the humidifier. You can enjoy the continuous or the intermittent spraying mode by adjusting it to your preference. The device automatically shuts off when the water level is low and features an auto 4-hour turn off for the continuous spraying mode and a 6-hour turn off for the intermittent spraying mode. Its portable and lightweight design makes it ideal for use in the office, home or car. For added convenience, it is charged using a USB cable. Enjoy continuous hydration anywhere you go!
KEY BENEFITS:
✔️EFFECTIVELY PURIFIES THE AIR — With the newest ultrasonic nano mist technology, the device efficiently humidifies and ionizes the air. It has been proven to relieve symptoms associated with colds, flu, and viruses. Also recommended for treating dryness of the skin, nose, lips, and throat.
✔️FEATURES 2 MIST MODES — Enjoy the continuous or the intermittent spraying mode by adjusting it to your preference.
✔️CREATES AMBIENT LIGHT — Comes in cool atmospheric colors that calm your mind, body, and spirit. The soft light is also ideal for you if you prefer low light when you are sleeping.
✔️EASY TO USE — Just fill the 300ml humidifier tank with water, connect it to a USB cable and press the operate button.
✔️PORTABLE & LIGHTWEIGHT — The compact design makes it the perfect gadget to pack and carry to take with you anywhere.
✔️WHISPER-QUIET OPERATION — The noise level is lowered for a quiet humidification, so it won’t disturb your bed, working, or study time.
We truly believe we offer some of the most innovative products in the world, and we want to make sure we back that up with a risk-free 30-day guarantee.
Buying items online can be a daunting task, so we want you to realize that there is absolutely ZERO risk in buying something and trying it out.
If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Please contact us if you need assistance.
Our hours of operation for shipping are Monday to Friday: 9:30AM-6:30PM - Saturday: 9:30AM-5PM, excluding weekends. Orders placed on weekends, will not be processed until the next business day.
Our main targeted market and country is the United States. Anyhow, we look forward to expanding our team so that we could deliver our service globally!
All orders have to be processed and fulfilled before shipment. Our team will take up to 1-2 business days to process your orders. After the item is processed and fulfilled, our team will ship out your item and our transit time on orders range from 5-8 business days.
|
Processing Time |
1-2 business days |
|
Transit Time |
5-8 business days |
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Operating Hours |
Monday to Friday : 9:30AM-6:30PM - Saturday: 9:30AM-5PM |
We understand just how important it is for you to get the items you ordered in a timely manner. We're always here to offer support in case you have any types of questions or concerns regarding your order; just contact us here.
NOTE:
- Please understand that this time frame is an estimate and not a guarantee.
- Redelivery charges may be applicable for all orders that are returned to sender due to not being claimed, or for wrong addresses.
SHIPPING CHARGES
We proudly offer free shipping to USA on all our products
COVID-19 Delivery Information
At these very crucial times, we hope you are well.
We appreciate your patience and understanding as we work through this together. Trendepic sincerely thank you from the bottom of our hearts!
Our utmost priority is the safety and health of our customers and our employees. Our operations and fulfillment facility had been affected drastically. However, our team has redesigned a system to comply with the Covid-19 policies to provide the greatest shopping experience for our dearest customers.
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operating as normal.
What does this mean for you?
- Processing times may be delayed. Processing times are generally within 1-2 business days. Unfortunately, due to the government orders, issues relating to COVID-19, and the impact on our business, the processing and fulfilling period may also be extended.
- We will notify you if we foresee any issues with fulfilling your order or as soon as your order has been shipped out
- You can cancel for a full refund under the circumstances where the item has not been shipped out yet. Please refer to the refund policy here
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@trendepic.com with your name and order number, and we will look into it for you.
How can I track my order?
You will receive a tracking number by email once the order is sent out, you will be able to track the order status in the top right corner of any Trendepic.com page by clicking “Order Status”.
To track your order:
- Go to Order Status tab on our website's main menu.
- Enter the tracking number when sent you after shipping your order, then click “Check”
- Click the “Track” button for more detailed information.
What should I do if my order tracking information is not updated?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service at support@trendepic.com for assistance.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes, for this reason we cannot ship to PO Boxes and a physical address is required to ship your item. If you place an order to ship to a PO Box we will need to obtain an alternative address from you which may cause delay in shipping your item.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and full amount refund.
To be eligible for return and refund, your item must be in the same condition that you received it, new, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return and refund, you can contact us at returns@trendepic.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Read the content below to get additional information on our Refund and Return Policy.
You can always contact us for any return questions at returns@trendepic.com.
DAMAGES AND ISSUES
If your item is found faulty and upon verification from Trendepic that the item is:
- Faulty or broken after use - Manufacturing defect
- Wrong item delivered - Delivered item differs from ordered items
- Damaged on arrival - Damage causing the item to not fulfill its purpose.
You are eligible for a full refund within 30 days and Trendepic will bare the actual cost of return shipping to get the item shipped back to us.
FOR CUSTOMER REMORSE
Meanwhile, if the reason you initiate a return and refund is that you purchased the wrong item, wrong size, and variant or you just no longer want the item, you will need to bare the actual cost of return shipping to get the item shipped back to us and in order to get back a full refund.
EXCEPTIONS / NON-RETURNABLE ITEMS
All of our products are eligible for a return under the circumstances where your situation fits our criteria and policy for a return and refund.
EXCHANGES
Recalling or exchanging packages and canceling orders is not possible after the order has been processed and shipped. If you changed your mind and you intend to change the item's colors or sizes etc, you have to let us know before your order has been processed and shipped.
What does "order has been processed" mean?
When you receive a shipping confirmation email along with a tracking number from our team, it means that your order has already been fulfilled, processed, and shipped. If the order has been processed, any recalling, exchanging, and canceling items will not be allowed.
What happens if my items never arrived?
If your item has not arrived after the given shipment timeframe, please contact our Customer Service Specialist Team here.
Please provide the following information so that our team can get back to you as soon as possible:
- E-mail us at support@trendepic.com with the subject: Item never arrived
- Your full name and Order ID
Here's the full procedure on how Trendepic's Customer Service Specialist team will handle this case.
- You may find your Order ID from the Order Confirmation Email / Order Shipping Details Email that we sent to you.
- Once Trendepic received a query from you, we would be able to retrieve your record from our system based on the information you gave us.
- We will undergo an investigation with the Courier Service Provider to get an update regarding your order delivery status.
There will only be 2 possible outcomes from the investigation which are:
1. Your parcel is either still in Pre-shipment, In-transit or it is still on its way to your destination (After the given timeframe for shipping).
Solution for Outcome 1
We will get back to you and let you know the item's current delivery status. If there's a delay in shipment, we will provide you with an estimation of how long the delay will take. From there, we will discuss if you're okay to wait a little bit longer or else, we will make a full refund back to you without further questions asked.
2. In rare cases, your parcel is lost.
Solution for Outcome 2
We will provide you with a full refund without further questions being asked. We will notify you once again after making the refund. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Initiating a refund after receiving your order
You are eligible for a full refund within 30 days of receiving the item and Trendepic will bare the actual cost of return shipping to get the item shipped back to us if your item is found faulty and upon verification from Trendepic that the item is:
- Faulty or broken after use - manufacturing defect
- Wrong item delivered - delivered item differs from ordered items
- Damaged on arrival - damage causing the item to not fulfill its purpose
How to initiate a return?
If for any specific reasons you do need to return something to us, follow the complete steps below to initiate a return:
1. Drop us a query here with information such as below:
- Your full name
- Order ID. (i.e. #TEXXXX)
- Reason for return.
2. Provide us information such as a receipt, invoice, video, and images as proof if it's applicable for any of the reasons stated below:
- Damaged on arrival
- Faulty manufacturing or broken after use
- It is a wrong product, size, color, or variants
3. Once we received your query, we will investigate and get back to you within 24-48 hours.
4. Within the next 24-48 hours, after our internal team has reviewed your query and information and if it is successfully approved, our team will provide you 2 choices:
- You are eligible for a full refund, under the circumstances where you need to return the item back to us.
- We will replace and deliver a brand new item to your doorstep, under the circumstances where you need to return the item back to us.
5. Whether you wish to get a full refund or item replaced, please take note that:
In order to do a return, you have to return the item within 30 days of receiving the item, not purchase day. We charge no restocking fees.
Additionally, Trendepic will bare the actual cost of return shipping. Please ensure that you return the item as per how you received it with box and inner packaging. Please ensure to carefully follow label instructions, as failing to do so can result in damage to the item which is not covered by our Refund Policy.
Meanwhile, if the reason you initiate a return and refund is that you purchased the wrong item, wrong size, and variant or you just no longer want the item, you will need to bare the actual cost of return shipping to get the item shipped back to us and in order to get back a full refund.
6. After you get the item shipped back to our warehouse address, kindly scan, screenshot or capture the receipt for us to confirm that the item has been shipped by you.
7. Once we received the returned item, we will proceed to take action accordingly as per choices made by you stated at (Point 4.)
You can always contact us here if you are unsure of anything. Our Customer Service Specialist Team is here to help.
Important tips to take note of:
In order to do a return or refund, you have to return the item within 30 days of receiving the item. We charge no restocking fees.
Please ensure that you return the item as per how you received it with box and inner packaging. Failing to do so can result in damage to the item which is not covered by our Refund Policy.
The refund policy is based on the day upon receiving the item. Not purchase day.
You can always contact us here if you are unsure of anything. Our Customer Service Specialist Team is here to help.
1. HOW CAN I CANCEL AN ORDER?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email support@trendepic.com and we’ll help find an alternative solution.
2. I ACCIDENTALLY CANCELED MY ORDER, CAN I RESUME IT?
If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email support@trendepic.com if you have any questions — we’re here to help.
3. I CANCELED MY ORDER, BUT I’M NOT SURE IT WENT THROUGH. CAN YOU CONFIRM IT HAS BEEN CANCELED?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at support@trendepic.com (and include your original #order number) and we’ll take a look!
4. I DON’T SEE THE OPTION TO SELF-CANCEL! HOW CAN I CANCEL MY ORDER?
If you’ve placed an order that contains a gift card, please email support@trendepic.com as soon as possible (including your # order number and cancel/change request) and we can help.