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FAQ

Buying Online

+1. I'm having a problem checking out. What do I do?

See if something below solves your problem:

  1. Check for any out of stock items, these must be removed prior to checkout.
  2. Are all the required fields completed, including shipping address and shipping method?
  3. Check your browser or try using another one, make sure your clock settings are accurate.

Still can’t checkout? Write to our Customer Service team at support@trendepic.com or contact us here and we will help you!

+2. I cannot add items to my cart

First, check to see whether this item is out of stock or if there are any minimum purchase requirements on the item. Also, ensure all required fields were completed including size.

If you cannot add items to your shopping cart, it is likely due to one of the following:

  • Item is out of stock
  • Minimum purchase limit has not been met
  • Required fields missing information
  • Website or network problems.
+4. How do I check my order information?

The payment confirmation email contains the details of your order. You also can login to your Trendepic.com account and check the MY ORDERS tab for order information.

You can also contact our customer service with your order number and we will be happy to provide you with the details of your order.

We encourage you to keep your order number until delivery to facilitate order inquiries. Your order number is the same as your invoice ID.

+5. Why haven’t I received any emails or replies after placing my order?

Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates.

+6. How do I change or cancel an order after it has been submitted?

To cancel or change your order, please email our customer service at contact@trendepic.com

We will be happy to stop the order if we can, however, our order fulfillment system is designed to ship orders as quickly and efficiently as possible. Therefore, your order may already be in the shipping process, and in that case, we will not be able to change or cancel your order. If your order can't be canceled and you still don't love it after it has arrived and want to return/exchange it, our customer service department will be happy to assist you.


Shipping & Delivery

+1. How long before I receive my order?

All orders have to be processed and fulfilled before shipment. Our team will take up to 1-2 business days to process your orders. After the item is processed and fulfilled, our team will ship out your item and our transit time on orders range from 5-8 business days.

Shipping estimates are from the day of shipping not from the order submission date. Customers are responsible for lost orders due to incorrect shipping information.

+2. How can I track my order?

You will receive a tracking number by email once the order is sent out, you will be able to track the order status in the top right corner of any Trendepic.com page by clicking “Order Status”.

To track your order:

  1. Go to Order Status page.
  2. Enter the tracking number when sent you after shipping your order, then click “Check”
  3. Click the “Track” button for more detailed information.
+3. What should I do if my order tracking information is not updated?

This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via live chat or by submitting a support ticket for assistance.

+4. When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that?

Typically the shipping carriers update their system slowly (several days may pass before you get tracking). If you haven't received it within a week's time frame, first we would advise to check your spam/junk folder, and make sure you entered your correct email address upon ordering. Or if you decided to create an account here then you can also check there. If all else fails and nothing is there, please contact us directly at the above-mentioned email and we can assist you!

+5. Where do you ship from?

The majority of our inventory is sold from our warehouses in China with a select few items from other distributors in other countries including here in the United States. That being said, sometimes your order may come in different packages at different time


Payments

+1. Is it safe to place an order on the internet?

Trendepic.com uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

+2. What methods of payment do you accept?

We accept multiple payment methods including: PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.

+3. Why my payment failed?

Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact customer service with your order number, name and email address and we will email your invoice to assist in processing your order.


Failed Delivery & Order Lost Policy

+1. What happens if my items never arrived?

If your item has not arrived after the given shipment timeframe, please contact our Customer Service Specialist Team here.

Please provide the following information so that our team can get back to you as soon as possible:

  1. E-mail us at support@trendepic.com with the subject: Item never arrived
  2. Your full name and Order ID

Here's the full procedure on how Trendepic's Customer Service Specialist team will handle this case.

  1. You may find your Order ID from the Order Confirmation Email / Order Shipping Details Email that we sent to you.
  2. Once Trendepic received a query from you, we would be able to retrieve your record from our system based on the information you gave us.
  3. We will undergo an investigation with the Courier Service Provider to get an update regarding your order delivery status.
    +2. What is your refund policy?

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and full amount refund.

    To be eligible for return and refund, your item must be in the same condition that you received it, new, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return and refund, you can contact us at returns@trendepic.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    For additional information pleaser refer to our Refunds and Returns Policy page here.


    Order Cancellation

    +1. How can I cancel an order?

    You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email support@trendepic.com and we’ll help find an alternative solution.

    +2. I accidentally canceled my order, can I resume it?

    If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email support@trendepic.com if you have any questions — we’re here to help.

    +3. I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

    If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at support@trendepic.com (and include your original #order number) and we’ll take a look!

    +4. I don’t see the option to self-cancel! How can I cancel my order?

    If you’ve placed an order that contains a gift card, please email support@trendepic.com as soon as possible (including your # order number and cancel/change request) and we can help.

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